Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from Maximum Suspension. If you need to return an auto part or kit, please review the policy below.

30-Day Returns

We accept eligible returns within 30 days of the date your order was delivered.

To be eligible for a return, the item must be:

Unused and uninstalled
In its original condition
In its original packaging, where applicable
Free from damage, modifications, or signs of installation
Accompanied by proof of purchase

Parts that have been installed, used, modified, damaged, or otherwise show signs of installation may not be eligible for return.

Starting a Return

To request a return, please contact us through our Contact & Fitment Help page before sending anything back.

Please do not ship a return without receiving return instructions from us first.

Once your return request has been reviewed and approved, we will provide instructions for returning the item.

Return Address:
[INSERT RETURN ADDRESS]

Incorrect, Damaged, or Defective Items

Please inspect your order when it arrives. If you receive the wrong part, an item is damaged in transit, or you believe a product is defective, contact us as soon as possible with your order number and photos of the issue.

We will review the issue and determine the appropriate resolution.

Fitment

Because automotive parts are vehicle-specific, customers are responsible for confirming that the selected part is compatible with their vehicle before installation.

If you are unsure about fitment, please contact us before purchasing and provide your vehicle's year, make, model, and drivetrain so we can help verify compatibility.

Non-Returnable Items

Certain items may not be eligible for return, including:

Parts that have been installed or used
Parts that have been modified or damaged after delivery
Items returned without prior authorization
Special-order or custom items, where applicable
Items specifically identified as non-returnable at the time of purchase

Exchanges

If you need a different part, we may require the original item to be returned before a replacement order is placed.

Refunds

Once your return is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Shipping charges may not be refundable, depending on the circumstances of the return.